pak34 Privacy Policy — How We Protect Your Personal Information

1. Introduction & Scope of This Policy

This Privacy Policy ("Policy") describes how pak34 ("the Company", "we", "us", "our") collects, uses, processes, stores, and discloses personal information relating to individuals ("you", "your", "the Player") who visit, register with, or use the pak34 website and associated gaming services (collectively, "the Platform" or "the Service").

This Policy applies to all personal data collected through the pak34 platform — whether you are browsing as a guest, registering as a new member, making a deposit via JazzCash or EasyPaisa, placing a cricket bet in the sportsbook, or contacting our customer support team. It covers all data collected through the website, live chat systems, email communications, and any other channel through which you interact with pak34.

By accessing or using the pak34 Service, and by registering a pak34 account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein. If you do not agree with this Policy, please discontinue your use of the pak34 platform.

2. Data Controller

For the purposes of this Privacy Policy, pak34 acts as the data controller in respect of personal data collected through the Platform. The data controller is responsible for determining the purposes and means of processing personal data. Where pak34 engages third-party service providers to process data on its behalf, those parties act as data processors under binding contractual agreements that restrict their use of your data to specified, permitted purposes only.

If you have any questions or concerns about how pak34 handles your personal data, you may contact us through the channels described in Section 16 of this Policy.

3. Personal Information We Collect

pak34 collects the following categories of personal information from players and platform users:

3.1 Identity & Registration Data

• Full legal name (as it appears on your government-issued identity document)
• Date of birth (to verify that you are 21 years of age or older)
• Gender (optional, where provided)
• Residential address including city, district, and postcode
• Pakistani national identity card (CNIC) number or passport number, collected during KYC verification
• Selfie or photographic identification images, collected during enhanced KYC procedures

3.2 Contact Information

• Pakistani mobile phone number (used as your primary account identifier and for two-factor authentication)
• Email address (used for account notifications and correspondence)

3.3 Financial & Transaction Data

• JazzCash and EasyPaisa mobile wallet numbers associated with your account
• Bank account details (HBL, UBL, Meezan Bank, or other registered banks) where bank transfer methods are used
• Raast ID and SadaPay details where those methods are selected
• USDT TRC20 wallet address where crypto deposits or withdrawals are requested
• Deposit amounts, withdrawal amounts, transaction timestamps, and payment references
• Source-of-funds documentation where requested for AML compliance purposes

3.4 Gaming Activity Data

• Game session logs including start time, end time, game type, bet amounts, and outcomes
• Sports betting history including markets, odds, stake amounts, and settlement results
• Bonus usage history, wagering progress, and promotional participation records
• Account balance history and PKR wallet transaction logs

3.5 Technical & Device Data

• IP address at the time of each platform access
• Device type, operating system, and browser type
• Mobile carrier information (Jazz, Zong, Telenor, Ufone, PTCL, etc.) where determinable
• Session duration and navigation patterns within the pak34 platform
• Cookie data and similar tracking technologies as described in Section 9

3.6 Communications Data

• Records of live chat conversations with pak34 support agents
• Email correspondence between you and pak34
• Feedback, complaints, and dispute records

4. How pak34 Collects Your Data

pak34 collects personal data through the following channels and means:

• Direct submission: Information you provide when registering your pak34 account, completing KYC verification, making deposits or withdrawals, completing responsible gaming forms, or contacting support
• Automated technical collection: Device and session data collected automatically when you access the pak34 platform through your browser or mobile device
• Third-party verification providers: Identity and age verification data returned to pak34 from KYC service providers following your consent to the verification process
• Payment processors: Transaction confirmation data from JazzCash, EasyPaisa, Raast, and other payment partners following completed transactions
• Cookies and tracking technologies: Behavioural and preference data collected through cookies and similar technologies as detailed in Section 9

5. How pak34 Uses Your Personal Data

pak34 uses the personal data it collects for the following purposes:

6. Legal Basis for Processing Personal Data

pak34 processes personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our contractual obligations to you under the pak34 Terms & Conditions — including account creation, game delivery, and transaction processing
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML obligations, KYC requirements, and gaming licence conditions
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and internal analytics — where these interests are not overridden by your rights
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit, freely given, and informed consent

7. Sharing Your Personal Data

pak34 does not sell, rent, or trade your personal data to any third party for their commercial purposes. pak34 may share your personal data with third parties only in the following strictly controlled circumstances:

7.1 Payment Service Providers

To process your deposits and withdrawals, pak34 necessarily shares relevant transaction data with payment service providers including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and SadaPay. These providers receive only the minimum data necessary to process your specific transaction and are bound by their own regulatory obligations and pak34's data processing agreements.

7.2 KYC and Fraud Prevention Services

pak34 uses third-party identity verification and fraud prevention services to fulfil its KYC and AML obligations. These providers process your identity documents and personal information for the specific purpose of verifying your identity and age. They are contractually prohibited from using your data for any other purpose.

7.3 Gaming Licence Authorities

As a licensed gaming operator, pak34 may be legally required to disclose player information to its gaming licence authority upon regulatory request. pak34 will comply with all lawful regulatory requests and will, where legally permissible, notify affected players of such disclosures.

7.4 Law Enforcement & Legal Proceedings

pak34 may disclose personal data to law enforcement agencies, government authorities, or courts where required to do so by law, court order, or where pak34 reasonably believes disclosure is necessary to prevent criminal activity, protect the rights of pak34 or third parties, or ensure public safety.

7.5 Business Transfers

In the event that pak34 or substantially all of its assets are acquired by a third party, personal data held about pak34 players may be transferred as part of that transaction. Players will be notified of any such transfer and the privacy terms applicable post-transfer.

8. Payment Data & PKR Transaction Security

pak34 understands that financial data is among the most sensitive personal information a platform can hold. Your PKR account balance, transaction history, and payment method details are stored in isolated, access-controlled systems that are separate from general platform data. Access to financial records within pak34 is restricted to personnel with a direct operational need — support agents, finance operations staff, and compliance personnel — each of whom operate under strict confidentiality obligations.

pak34 does not store full payment instrument details (such as complete bank account numbers) in readable form within its systems. Where payment details must be retained for transaction reference or dispute resolution purposes, they are stored in encrypted form using industry-standard cryptographic methods. JazzCash and EasyPaisa mobile wallet numbers are stored in encrypted fields and are not accessible in plain text to customer-facing systems.

9. Cookies & Tracking Technologies

The pak34 platform uses cookies and similar tracking technologies to deliver the Service, maintain your session, improve platform performance, and where you have consented, to deliver relevant communications. The following categories of cookies are used at pak34:

• Essential cookies: Required for the pak34 platform to function. These include session cookies that maintain your logged-in state across pages. These cannot be disabled without breaking core functionality.
• Functional cookies: Used to remember your preferences — such as your preferred language or display settings — to personalise your pak34 experience on return visits.
• Analytics cookies: Used to collect anonymised data about how players navigate and use the pak34 platform. This data helps pak34 identify areas for improvement and optimise the mobile experience for Pakistani users.
• Security cookies: Used for fraud detection, bot prevention, and to identify unusual login patterns that may indicate unauthorised access attempts on your pak34 account.

You may manage your cookie preferences through your browser settings. Note that disabling certain categories of cookies may affect the functionality of the pak34 platform. Essential and security cookies cannot be disabled as they are necessary for the Service to operate safely.

10. Data Retention

pak34 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to maintain your active pak34 account, and to comply with legal and regulatory retention obligations. The following general retention periods apply:

• Active account data: Retained for the duration of your active pak34 account plus a minimum of 5 years following account closure, to meet gaming licence and AML regulatory requirements
• Transaction records: Financial transaction records are retained for a minimum of 7 years from the date of each transaction in compliance with financial record-keeping obligations
• KYC documentation: Identity verification documents are retained for the duration of the customer relationship and for 5 years following account closure or the completion of any investigation
• Communications records: Customer support interactions and complaint records are retained for 3 years from the date of the interaction
• Marketing consent records: Records of marketing consent are retained for as long as you remain a pak34 member and for 2 years following account closure

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with pak34's data disposal procedures.

11. Security Measures

pak34 implements a multi-layered security framework to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Key security measures in place at pak34 include:

• 256-bit SSL/TLS encryption for all data in transit between your device and pak34 servers
• AES-256 encryption for sensitive data fields stored in pak34 databases
• Two-factor authentication (2FA) available for all player accounts
• Continuous monitoring of pak34 platform infrastructure for security anomalies and intrusion attempts
• Role-based access controls restricting internal staff access to personal data on a strict need-to-know basis
• Regular penetration testing and third-party security audits of the pak34 platform
• Secure, access-controlled data centres with physical security controls
• Staff training on data protection obligations and security awareness

Despite these measures, no digital platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights or interests, pak34 will notify affected players and relevant authorities without undue delay in accordance with applicable regulatory obligations.

12. Your Data Rights

As a player at pak34, you hold the following rights in relation to the personal data that pak34 holds about you. These rights are genuine and exercisable — not merely stated in policy documents. To exercise any of these rights, please contact pak34 through the channels described in Section 16.

13. Minors, Age Verification & Child Protection

pak34 is strictly an adult platform available only to individuals who are 21 years of age or older. pak34 does not knowingly collect personal data from individuals under 21 years of age. Age verification is a mandatory step in the pak34 account registration and KYC process for all players.

If pak34 becomes aware that personal data has been collected from an individual under 21, pak34 will immediately suspend the relevant account, delete the associated personal data to the extent possible, and handle any funds in the account in accordance with applicable regulatory requirements. Parents and guardians who believe a minor may have accessed pak34 are urged to contact pak34 support immediately.

14. International Data Transfers

As an internationally licensed gaming platform, pak34 may transfer personal data to countries outside Pakistan — for example, where pak34's data hosting infrastructure, third-party processors, or regulatory authorities are located outside the country. Any international transfer of personal data by pak34 is conducted only where appropriate safeguards are in place to ensure that your data receives a level of protection equivalent to that which applies within Pakistan.

Safeguards used for international data transfers include contractual clauses that impose data protection obligations on the recipient party, combined with technical security measures to protect data integrity during and after transfer.

15. Changes to This Privacy Policy

pak34 may update or revise this Privacy Policy from time to time to reflect changes in our data practices, changes to applicable law, or developments in the pak34 platform and services. When material changes are made to this Policy, pak34 will notify registered players through a prominent notice on the platform or by direct communication to your registered email address or mobile number. The revised Policy will state the effective date at the top of the document. Your continued use of the pak34 Service following the effective date of a revised Policy constitutes your acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically — it is short, plainly written, and contains information that genuinely matters to your privacy when using the pak34 platform.

16. Contact, Queries & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or to pak34's handling of your personal data, please contact the pak34 Data Protection team through the following channels:

• Email: [email protected] — clearly marking your message as a Privacy or Data Protection enquiry
• Live Chat: Available 24 hours a day, 7 days a week through the pak34 platform — our support agents can escalate your query to the appropriate team

pak34 aims to acknowledge all Privacy Policy queries within 48 hours and to provide a substantive response to data subject requests within 30 calendar days. Complex requests may require additional time; if this is the case, pak34 will notify you within the initial 30-day period and provide an estimated timeline for resolution.

If you are not satisfied with pak34's response to your privacy concern, you have the right to escalate your complaint to the relevant data protection supervisory authority or gaming regulatory body in the jurisdiction in which pak34 holds its licence.